Stage 4 of the COVID-19 lockdown is now in effect, and with it comes changes to the way we need to operate. In order to continue to support the many people who depend on our services, we are adopting COVID-safe practices in compliance with state regulations, meaning we’ll be changing some things up.
Rest assured that we are still able to operate under these regulations. We will still be able to do servicing and repairs, and handling of online orders. However, customers will not be able to enter the store, test ride our bicycles or browse our stock in person. During the stage 4 lockdown period, we will be closed on Saturdays. We will be operating under the modified opening hours of 9am to 5pm from Mondays to Fridays only.
If you want to organise servicing, repairs, have any inquiries whatsoever, feel free to give us a ring on 1300 681 112 during our opening hours.
Servicing and Repairs
We will still be performing essential servicing and repairs, even though we will be doing so behind locked doors. We have set up contactless exchange at our Seaford outlet for people who can pick up or drop off their bicycles and such, but otherwise we can also organise contactless collection and delivery. Additionally, shipping and freight will be an option.
We will also continue to process online orders. For those who will have goods shipped, there will be no changes. Otherwise, we have organised contactless Click & Collect for online orders, which you will be able select upon checkout.
Finally, all of us at Chituma Australia send you our best wishes, and we thank you for your support and understanding in these trying times. We look forward to serving you all in person again in a few months.